UPDATED RETURN POLICY: Effective May 14, 2020 we are temporarily suspending all product returns/exchanges for orders placed after this date until further notice due to the Coronavirus pandemic. While we understand this is an inconvenience, we are making this temporary policy change for the health and safety of our clients and staff.
We encourage you to take advantage of our large assortment of samples to try out our products prior to purchasing full cases.
You can read our complete policies here.
All items, with the exception of sale items, may be returned if the item is unused and in the original unopened manufacturer’s packaging. Our items are used in food service, and due to food safety regulations, we cannot accept open merchandise unless the items were shipped in error or damaged in shipping. Items must be returned within 15 days from receipt of your order. Please contact our Client Service team for a RMA, return label and instructions. You will be responsible for round trip shipping plus a 15% restocking fee. Please note that actual roundtrip shipping costs will be charged in the event of a return, regardless of whether the order originally qualified for free or discounted (e.g. "flat rate") shipping. Upon receipt and inspection of the items returned, we will credit you, less these fees, to the original form of payment. Refunds may take up to 2 weeks to process.
A restocking fee is charged so we can keep our prices low. For every returned item, there are additional costs involved with processing the return. Instead of raising our prices site-wide to make up for this cost, we charge a restocking fee for each returned item.